Tech Support

Event Cancellations / Postponements

Short-Term Postponements

If an event is postponed, your ticket may only be good for the rescheduled date. If your event is postponed by just a few days, your ticket will still allow entry into the event, without you needing to do anything.

Cancellations / Long-Term Postponements

If your event was cancelled or postponed beyond a week, check the FAQs for the track or series in the app as the procedures may be covered there.

If an event is cancelled, your ticket may be good for the next comparable event scheduled, or you could be issued a credit or refund.

Event Promoters manage this process, so please watch for communication from the track or promoter via Push Notification, in the “Notifications” section in the app or via Text Message.

Always check the track’s rescheduling/cancellation policy in advance. You can usually find the track’s policy in the track’s FAQ section in the app or on their website.

Sometimes rescheduling an event is complicated, and it may take time to finalize a new date.  You will be notified when details become available. View the full Refund / Credit / Cancellation Policy here.