Tech Support

Event Reschedule / Cancellation Policy

Tracks and promoters manage their individual policies for Event Rescheduling and Event Cancellations.

If an event is postponed, your ticket may only be good for the rescheduled date. If an event is cancelled, your ticket may be good for the next comparable event scheduled, or you could be issued a credit or refund.

Event Promoters manage this process, so please watch for communication from the track or promoter via Push Notification, in the “Notifications” section in the app or via Text Message.

Always check the track’s rescheduling/cancellation policy in advance. You can usually find the track’s policy in the track’s FAQ section in the app or on their website.

Sometimes rescheduling an event is complicated, and it may take time to finalize a new date.  You will be notified when details become available.

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