Tech Support

Refund Policy

Purchases in Ticket Hoss are NON REFUNDABLE.

When you purchase a ticket via the Ticket Hoss App, you are purchasing directly from the track or promoter hosting the event; Ticket Hoss is just the technology that makes it possible.

Each track / promoter sets their own refund and credit policy and is responsible for issuing refunds, credits or exchanges. Pit Pay, Inc. does not facilitate refunds when events are cancelled.

Tracks and promoters manage their process, so please watch for communication from the track or promoter via Push Notification, in the “Notifications” section in the app or via Text Message.

When a refund is issued you will receive an email confirmation. Please allow 7-10 days for funds to be applied back to the payment method you used to make the purchase.

Always check the track’s refund policy in advance. You can usually find the track’s refund policy in the track’s FAQ section in the app or on their website.

Reach out directly to the Track or Promoter with questions.

Ticket Hoss fees are non-refundable.

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