If you’re having technical trouble with the app or not seeing a certain feature, there are a few quick fixes you can try.

Updating your app

If you’re not on the latest version of the app, you might not be able to access the newest features. Keeping your app updated ensures you can access all the latest and greatest features.

To update your app, visit the app store on your device, search “Ticket Hoss” and see if there’s an option to update. If so, simply tap “Update.”

How to see if you’re on the latest version

To see if you’re on the latest version, visit the app store on your device, search “Ticket Hoss” and see if there’s an option to update. If so, simply tap “Update” to get on the latest version.

Helpful Info for Submitting a Support Request

Device type / operating system

It’s helpful to know if you’re on an iPhone or Android, along with your device type and what version of the operating system you’re on.

Screenshots

Screenshots showing error messages, what you’re seeing, etc. can be very useful when we’re trying to help with a support request.

Detailed description of what you’re trying to do

The more info we have, the better! The more details you can provide up front, the faster we can get things sorted out.

If something seems weird/off:

Logout / Login

This should be your first step if you are having any technical trouble with the app, or not seeing what you expect.

Delete and reinstall

If logging out and logging back in doesn’t resolve the issue, deleting the Ticket Hoss App from your device, then reinstalling the app is the next thing to try. This will resolve 99% of technical issues with the app.